Application Management Services (AMS)
You manage your business, we manage your systems
AMS for Maximum Efficiency
Today, IT is a critical success factor for every enterprise, and the seamless operation of your applications is indispensable. However, daily operations and routine tasks strain IT resources, preventing your IT department from focusing on strategic projects or innovative technologies. This is where Application Management Services (AMS) come into play: they offer comprehensive support for your IT, from administration and operation to the continuous evolution of your applications. This frees up your employees from necessary but low-value tasks, enabling them to concentrate on what drives your business forward.
Our Application Management Services provide support precisely where you need IT relief.
What are Application Management Services?
More than just IT Operations!
Application Management Services (AMS) encompass not only the administration and maintenance of IT systems but also the continuous optimization and operational management of enterprise applications throughout their entire lifecycle. In modern IT landscapes, operations, operational management, and AMS are closely intertwined and complement each other optimally. While IT operations maintain the fundamental technical infrastructure and systems, AMS specifically focuses on the administration, optimization, and evolution of your business applications throughout their entire lifecycle. By combining these operational services, IT resources can be utilized more efficiently, while simultaneously ensuring a stable, high-performance application landscape.
With our scalable operational solutions and IT outsourcing, you can sustainably optimize your IT costs while simultaneously enhancing the performance and security of your systems.
Our Application Management Services
An Overview
With our Application Management Services (AMS), we ensure the smooth and efficient operation of your applications and IT infrastructure. You benefit from comprehensive operational relief, allowing you to focus on strategic tasks. Our flexible Application Management Services adapt to your individual requirements, giving you full control over costs and performance. Below is an overview of our six core AMS IT services:
We assume full responsibility for the operation of your business-critical applications and IT infrastructure in accordance with agreed Service Level Agreements (SLAs). This ensures high availability and seamless processes, allowing you to concentrate on your core business.
Our Advanced Monitoring provides comprehensive surveillance of your systems, proactively detecting and resolving potential disruptions. Regular maintenance, security updates, and system optimizations ensure maximum stability and performance.
Through proactive and automated housekeeping, we prevent system disruptions and extend the lifespan of your applications. We manage all necessary routine tasks, such as regularly checking and updating your systems.
Rapid and sustainable error resolution is central to our AMS services. We process incidents efficiently and reliably to minimize downtime. Our expert team always operates within the framework of agreed Service Level Agreements (SLAs) to ensure uninterrupted business operations.
Our services offer you maximum transparency. Regular service consultations and detailed reports provide you with an overview of the status of your IT systems. This gives you continuous insight into our services and the current status of your IT environment.
We ensure comprehensive operational documentation, making all processes and changes traceable. Furthermore, our ticketing system provides full transparency, allowing you to track the progress of every request and incident in real-time.
- Operation of Applications and IT Infrastructure: We assume full responsibility for the operation of your business-critical applications and IT infrastructure in accordance with agreed Service Level Agreements (SLAs). This ensures high availability and seamless operations, allowing you to concentrate on your core processes.
- Proactive Monitoring and System Maintenance: Our advanced monitoring provides comprehensive surveillance of your systems, proactively detecting and resolving potential disruptions. Regular maintenance, security updates, and system optimizations ensure maximum stability and performance.
- Automated Housekeeping: Through timely and automated housekeeping, we prevent system disruptions and extend the lifespan of your applications. We manage all necessary routine tasks, such as regularly checking and updating your systems.
- Incident and Fault Resolution: Rapid and sustainable fault resolution is central to our AMS services. We process incidents efficiently and reliably to minimize downtime. Our expert team always operates within the framework of agreed Service Level Agreements (SLAs) to ensure uninterrupted business operations.
- Individual Service Consultations and Reports: Our services offer you maximum transparency. Regular service consultations and detailed reports provide you with an overview of the status of your IT systems, giving you continuous insight into our services and the current status of your IT environment.
- Operational Documentation and Service Transparency: We ensure comprehensive operational documentation so that all processes and changes are traceable. Furthermore, our ticketing system provides full transparency, allowing you to track the progress of every request and incident in real time.
Maximum Support for Your IT
Benefits of our AMS IT Services
Our AMS services offer comprehensive support to ensure the reliable operation of your IT systems and applications. Through a combination of proven processes and flexible service components, we precisely tailor our services to your individual requirements.
Your Advantage: You benefit from a service that rapidly resolves incidents, proactively optimizes your system, and provides continuous support through a dedicated team. Our goal is to make your IT stable and efficient, enabling you to focus on your core business.
- Personal Expert Team: Dedicated contact person for individualized support.
- Comprehensive Monitoring: From performance to end-to-end monitoring.
- Flexible Support Hours: Operating & service hours tailored to your needs.
- Efficient Adaptations: Rapid implementation of system changes.
- Flexible Contract Models: Customizable services and costs.
Brochure
Application Management Services
What our clients particularly value about ISR:
Application Management Services in Action
Our Approach and Best Practices
No Application Management Services without proven and applied best practices! Benefit from our expertise and ISR Best Practices, which are derived from established ITIL best practices and our extensive experience. This combination forms the basis for our proven approach, enabling a customized IT Service Management (ITSM) solution for you.
Whether SAP BW/4HANA, Datasphere, or SAP Analytics Cloud (SAC) – our Application Management Services ensure your SAP systems operate reliably and efficiently. We assist you in optimally leveraging data and paving the way for innovative, data-driven business processes.
Henrike Tietje
Team Lead & Application Manager
Through our comprehensive AMS services for IBM Cognos Analytics and IBM Planning Analytics / TM1, we ensure your BI solutions remain consistently available, monitored, and high-performing. We reduce operational complexity and provide your team with maximum flexibility for data-driven decisions. This enables you to concentrate on your core competencies while we manage your IBM BI environment.
Tim Kunert
Team Lead & Application Manager
An example of our AMS services is the implementation and provision of AWS infrastructure for automated invoice processing with ISR Accounts Payable Flow. We manage the entire organizational effort and serve as a central point of contact to ensure efficient and straightforward application administration.
Knut Hartmann
Managing Consultant
Our AMS Services for Your Applications
We collaborate with market leaders
We collaborate with market leaders
Our AMS experts are thoroughly familiar with applications from various manufacturers and possess extensive, long-standing expertise in these technologies. Below, we provide an overview of the applications we support as part of our Application Management Services.
We support a wide range of IBM applications across Analytics, ECM, and Databases. ISR has been an IBM Partner for over 20 years and, since April 2023, also an IBM Platinum Partner. ISR has received multiple IBM Innovation Awards for exceptional solutions. Below is an excerpt of the IBM applications for which we offer our AMS IT services:
Business Automation Workflow
Cloud Pak for Business Automation
Cloud Pak for Data
Cognos Analytics
Cognos Controller
Datacap
DataStage
DB2 /DB2 Blu
FileNet Content Manager
FileNet Image Services
Informix
Netezza
Operational Analytics Manager
Planning Analytics (TM1)
Robotic Process Automation
SPSS
Watson
As an SAP Gold Partner, we cultivate long-standing and personal relationships with SAP product management and product development. As part of the CENIT Group, ISR has possessed recognized expertise in S/4HANA since 2022, making us your expert partner for implementing end-to-end processes across the entire value chain, as well as for S/4HANA implementation and migration. Here is an excerpt of the SAP applications we support for you within our AMS services:
SAP Analytics Cloud
Business Warehouse
Business Objects Enterprise Server
Business Objects
Data Services
Datasphere
BW/4 HANA
HANA
Whether on-premise or in the cloud, Microsoft provides powerful and flexible tools to optimally address your analytics requirements. You benefit from the familiar Microsoft environment and can efficiently continue to utilize existing resources in both development and operations. We also offer our Application Management Services for the following Microsoft products:
Analysis Services (SSAS)
Azure Data Factory
Integration Services (SSIS)
Power BI
Reporting Services (SSRS)
SQL Server
Naturally, both our proprietary software products and the applications of our parent company, CENIT AG, are comprehensively supported within our Application Management Services. The software products include:
Accounts Payable Flow
Contract Manager
Information Office
Capture
ECLISO
RETENTION SOLUTION
SERVICE MANAGER
SYSTEM MONITOR
Proven Technologies
For Your IT Operations
Your Partner for Efficient Application Management
Flexibility through a Modular Approach
As a central point of contact, we reduce IT complexity and ensure optimal availability and security. Through flexible, tailored solutions, we alleviate the burden on your IT department, creating scope for strategic projects, while our expert teams ensure seamless operations.
Our customized AMS packages offer you complete flexibility – whether you prefer flat-rate or effort-based billing, whether you engage us for short-term needs (e.g., for vacation cover or in case of illness), or if you are interested in the cost benefits of a long-term contract.
Comprehensive Operations Management at a New Level
ISR as a Powerful Service Provider
Comprehensive Operations Management at a New Level
DekaBank , a leading securities house in Germany, updated its ECM system, and ISR undertook the setup and operation of the new system, including the migration of clients, applications, and the electronic archive. Beyond executing the update and migration project (which included components from IBM Cloud Pak for Business Automation), ISR also manages operations to ensure high availability and performance.
Application Management Services from ISR
Why You Should Rely On Them!
By partnering with ISR for Application Management Services, you gain access to unparalleled expertise, proactive support, and tailored solutions that reliably and efficiently manage your systems.
- Comprehensive Expertise and Tailored Solutions: ISR provides in-depth technical knowledge and develops individual solutions precisely tailored to your requirements.
- Maximum Availability through Proactive Support: Through advanced monitoring and automated housekeeping, ISR minimizes disruptions and ensures the highest availability of business-critical applications.
- Transparent Collaboration and Effective Communication: With an efficient ticketing system and regular service reports, you maintain a comprehensive overview of all processes.
- Extensive Experience and Certified Expertise: ISR relies on experienced, certified specialists and contributes comprehensive industry expertise to every project.
With us, your information and data are in good hands – always secure and protected. We are certified according to ISO standards (ISO 27001:2022 and ISO 9001:2015), ensuring that our clients in every market segment receive the highest quality and reliability. Regular audits ensure this commitment is maintained!
We also offer these services
Comprehensive IT Services for Your Enterprise
Frequently Asked Questions about
Application Management Services
Application Management (also referred to as Anwendungsmanagement or AM) describes the comprehensive process of managing, maintaining, and supporting software applications throughout their entire lifecycle. The associated Application Management Services encompass all necessary service provisions such as software development, administration, operation, maintenance, and optimization.
Application Management Services (AMS) are more proactive and comprehensive than traditional IT support. While IT support often reacts to issues, AMS continuously monitors and optimizes existing applications to prevent disruptions. Furthermore, AMS covers a broader range of services, including regular maintenance, security updates, and performance management. With fixed Service Level Agreements (SLAs), AMS guarantees high availability and transparent cost structures.
AMS providers take over daily operations and ensure that disruptions are detected and resolved promptly through continuous monitoring. Beyond incident resolution, the focus is on the further development and optimization of applications. This involves the use of standardized processes (e.g., ITIL or DevOps) and modern technologies. Companies benefit from increased efficiency, cost savings, and flexible service hours – including 24/7 support.
Read more on the ISR Blog
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Contact us now
We are ready to assist you!
Are You Facing Challenges in Managing Your Applications or Ensuring System Availability?
Our Application Management Services are designed to provide support precisely where it is most needed. Efficiently delegate routine tasks, enabling your IT teams to concentrate on strategic initiatives. Whether it's rapid incident resolution, optimized system maintenance, or custom adaptations, we offer tailored solutions that boost your efficiency and reduce operational costs.
Do not hesitate to contact us! We look forward to collaborating with you to address the challenges of your IT landscape and to offer solutions that deliver sustainable impact.
Jens Brettschneider
Head of Business Unit
Application Management
jens.brettschneider@isr.de
+49(0)151 422 05 425